Ordering Information
Orders are to be placed via email or telephone and will be confirmed by telephone or email on receipt.
Most orders (not including
hair cuffs) take two weeks to complete.
Bridal orders take a minimum of 4 to 6 weeks to complete, as each item
is handmade and each client’s requirements are different. So please place your order in good time.
The Jewellery remains the
property of Zayunu by Design - Miss Y. Allen until payment is made in
full and order is dispatched.
Payments
The preferred method of payment is through credit or debit card via
Paypal (International & UK).
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UK clients can also pay via personal cheque, postal order or bank
transfer.
For bank-to-bank transfers, please call for more details
Full payment or a minimum deposit of 1/3 of the total price (for bridal orders and orders over £150) is required to start an order. The balance of which must be paid either by 4 weeks from the date of deposit or on completion of your order.
Paying a deposit for your order constitutes a binding agreement. Orders cancelled after a deposit has been paid will only be entitled to half of the deposit back, as the funds would have already been allocated to the materials for your order.
Orders will not commence without full payment or a
deposit.
Order paid by cheques will be dispatched once the cheque has cleared.
Cheques and Postal Order (UK
ONLY) should be made payable to Miss Y Allen, and please remember to
write your cheque guarantee card number, expiry date, amount the card
guarantees and your full address on the back of the cheque.
Postage costs
UK clients: Orders will be sent via Royal Mail Recorded Delivery or Special Delivery service.
Overseas clients: Orders will be shipped via Royal Mail Airsure service (4 days). This is an online track and trace service and clients can track the progress of their orders using the reference number given to them in their CONFIRMATION email. Please call for current prices.
Proof of postage can be obtained on request.
Please allow
enough time for delivery of your order.
Zayunu by Design does not take responsibility for delayed, lost or damaged items in the post.
Returns and Refunds
Full Refunds can only be
made on commission orders if they have not been started, once a special order
has been started only half of the order can be refunded.
Refunds are made in the form
of credit notes (less delivery charge), redeemable towards the value of
your next order.
For hygiene reasons, items
such as earrings and hair jewellery cannot be returned. These items will not be refunded.
